Privacy Policy

Image Immigration Services
ABN: 55 668 699 250
(“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when providing migration and education consultancy services (“Services”) or when you interact with us.

1. Personal Information We Collect

Personal information refers to information or an opinion about an identified individual or an individual who is reasonably identifiable.

We may collect the following types of personal information:

• Full name
• Photograph (if required for visa applications)
• Contact details (email address, residential address, phone number)
• Employment information (employer, job title)
• Date of birth
• Payment details (processed securely via third-party providers)
• Preferences, feedback, and opinions
• Information submitted through forms, enquiries, or communications
• Records of services requested or provided
• Support enquiries and correspondence
• Website usage information (IP address, browser type, device data, pages visited)
• Social media or third-party platform interactions (where authorised)
• Any additional personal information you provide directly or indirectly

2. Sensitive Information

Sensitive information includes details such as:

• Racial or ethnic origin
• Criminal history
• Health information
• Sexual orientation

We only collect sensitive information where necessary for providing our Services, and with your consent or as otherwise permitted by law.

3. How We Collect Information

We may collect your personal information in the following ways:

• Directly from you: when you contact us, engage our services, complete forms, or communicate via phone or email
• Automatically: through your use of our website, including cookies and analytics tools
• From third parties: where you authorise others to provide information or through service providers and marketing platforms

4. Purpose of Collection

We collect, use, and hold your personal information for purposes including:

• Providing migration and education consultancy services
• Assessing your eligibility and preparing visa applications
• Communicating with you regarding enquiries or services
• Maintaining internal records, invoicing, and administration
• Improving our services, systems, and customer experience
• Marketing and promotional communications (you may opt out at any time)
• Complying with legal and regulatory obligations
• Considering employment applications (if applicable)

Sensitive information is only used for the primary purpose for which it was collected or as permitted by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers (IT, hosting, marketing, payment processing, etc.)
• Government departments and authorities (including the Department of Home Affairs)
• Our employees, contractors, and professional advisors
• Business partners or agents
• Courts, tribunals, or regulatory authorities where required by law
• Analytics providers and marketing platforms

We only disclose information where necessary to provide our Services or meet legal obligations.

6. Overseas Disclosure

Some third-party providers may store or access your personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws or obtain your consent where required.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
• Remain anonymous or use a pseudonym where practicable
• Lodge a complaint regarding how your information is handled

We will respond to requests within a reasonable timeframe.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure through appropriate physical, electronic, and administrative safeguards.

However, we cannot guarantee complete security of information transmitted over the internet.

9. Cookies and Website Usage

We may use cookies and similar technologies to:

• Improve your browsing experience
• Analyse website traffic and usage
• Support marketing and advertising activities

You can control or disable cookies through your browser settings; however, this may affect website functionality.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend reviewing their policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

12. Contact Us

If you have any questions, requests, or complaints, please contact us:

Image Immigration Services
ABN: 55 668 699 250
Email: info@imageimmigrationservices.com.au