Image Immigration Services ABN: 55 668 699 250 (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when providing immigration, migration, and education consultancy services or when you interact with our business.
1. Personal Information We Collect
We may collect personal information including:
- Full name
- Date of birth
- Passport and visa information
- Contact details (email address, phone number, residential address)
- Employment and education details
- Financial and payment information
- Photographs and identity documents
- Health or character information required for visa applications
- Information provided through forms, enquiries, consultations, or communications
- Website usage information including IP address, browser type, and device information
2. Sensitive Information
Sensitive information may include:
- Health information
- Criminal history
- Racial or ethnic origin
- Biometric or identity information
We only collect sensitive information where necessary for providing our services and with your consent or where authorised by law.
3. How We Collect Information
We may collect information:
- Directly from you during consultations, phone calls, emails, forms, or website enquiries
- Through our website, cookies, and analytics tools
- From third parties including government departments, educational institutions, employers, or authorised representatives
4. Purpose of Collection
We collect and use your personal information for purposes including:
- Providing migration and education consultancy services
- Preparing and managing visa applications
- Assessing eligibility for Australian visas and migration pathways
- Communicating with you regarding your matter or enquiry
- Internal administration, invoicing, and record keeping
- Improving our services and website
- Marketing and promotional communications (you may opt out at any time)
- Complying with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
- The Department of Home Affairs and other government authorities
- Educational institutions and employers
- Third-party service providers including IT, cloud storage, payment processing, and marketing providers
- Professional advisors, contractors, and business partners
- Courts, tribunals, or regulatory bodies where required by law
We only disclose information where necessary to provide our services or comply with legal obligations.
6. Overseas Disclosure
Some third-party providers or government processes may involve disclosure of information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes secure digital systems, restricted access, and appropriate administrative safeguards. However, no method of transmission over the internet is completely secure.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyse website traffic and usage
- Support advertising and marketing activities
You may disable cookies through your browser settings; however, some website functions may not operate properly.
9. Access and Correction
You may request access to the personal information we hold about you and request correction of inaccurate or outdated information.
To make a request, please contact us using the details below.
10. Marketing Communications
We may send updates, promotional offers, or service information. You may unsubscribe or opt out of marketing communications at any time.
11. Third-Party Links
Our website or social media platforms may contain links to external websites. We are not responsible for the privacy practices of those third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
13. Contact Us
Image Immigration Services
ABN: 55 668 699 250
📧 Email: info@imageimmigration.com.au
📞 Phone: +61 423 220 428
📍 Melbourne Office Level 10, 440 Collins Street, Melbourne VIC 3000
📍 Brisbane Office Level 18, 324 Queen Street, Brisbane QLD 4000
Last Updated: May 2026