Image Immigration Services
ABN: 55 668 699 250
(“Image Immigration Services”, “we”, “our”, or “us”)
These Terms and Conditions govern the use of our website, consultations, professional services, communications, online platforms, and dealings with Image Immigration Services.
By accessing our website, booking a consultation, engaging our services, submitting information to us, or otherwise communicating with us, you acknowledge and agree to be bound by these Terms and Conditions.
1. Professional Services
Image Immigration Services provides immigration, migration, education, and related consultancy services in relation to Australian migration and visa matters.
Our services may include, but are not limited to:
- Skilled migration services
- Employer-sponsored visa assistance
- Visitor visa services
- Student visa and education guidance
- Family and partner visa services
- Permanent residency pathways
- Business sponsorship assistance
- Visa application preparation and lodgement support
- Administrative Review Tribunal (ART) matters
- Visa refusal and cancellation matters
- Ministerial Intervention requests
- Judicial review assistance involving the Federal Circuit and Family Court of Australia and/or the Federal Court of Australia
- General migration consultations and guidance
Services are provided based on the information and documentation supplied by the client and in accordance with applicable Australian laws and migration policies at the relevant time.
2. Consultations
Consultations are provided for the purpose of discussing migration, visa, education, sponsorship, and related matters.
During consultations, we may:
- Assess your circumstances and migration objectives
- Discuss eligibility requirements under current migration legislation and policy
- Identify potential visa or migration pathways
- Provide strategic guidance regarding your matter
- Explain procedural requirements and potential next steps
Consultation sessions are limited to the allocated booking period unless otherwise agreed.
Advice provided during consultations is based on the information available at the time of consultation and may change if legislation, policy, or personal circumstances change.
3. No Guarantee of Outcome
Image Immigration Services does not guarantee:
- Grant or approval of any visa application
- Invitation outcomes
- Sponsorship approvals
- Skills assessment outcomes
- Processing timeframes
- Tribunal or court outcomes
- Educational institution acceptance
- Permanent residency or citizenship outcomes
All decisions are made solely by the Department of Home Affairs, Administrative Review Tribunal (ART), Federal Courts, educational institutions, employers, assessing authorities, or other relevant third parties.
Any opinion, assessment, or guidance provided by Image Immigration Services constitutes professional guidance only and must not be interpreted as a guarantee or assurance of success.
4. Tribunal, Appeal, and Judicial Review Matters
Image Immigration Services may assist eligible clients with:
- Administrative Review Tribunal (ART) applications
- Migration review matters
- Visa refusal and cancellation matters
- Ministerial Intervention requests
- Judicial review assistance involving the Federal Circuit and Family Court of Australia and/or the Federal Court of Australia
Assistance with tribunal or court-related matters is provided based on the individual circumstances of each matter and the applicable law at the relevant time.
Image Immigration Services does not warrant or guarantee any outcome in tribunal proceedings, appeals, reviews, or court matters.
5. Client Obligations
The client acknowledges and agrees that they must:
- Provide accurate, complete, and truthful information at all times
- Provide requested documents within required timeframes
- Notify us immediately of any changes to circumstances relevant to their matter
- Carefully review all documents and applications before submission
- Respond to requests for information or instructions promptly
- Comply with applicable Australian laws and visa conditions
The client acknowledges that the provision of false, misleading, fraudulent, incomplete, or inaccurate information may adversely affect their application or matter and may result in refusal, cancellation, termination of services, or other legal consequences.
6. Fees and Payments
Professional fees for services will be discussed and agreed prior to commencement of services unless otherwise stated.
Unless expressly stated otherwise:
- All professional fees are exclusive of GST
- GST will be charged where applicable in accordance with Australian taxation laws
- Government charges and third-party costs are separate from professional fees
Third-party costs may include:
- Visa application charges
- Skills assessment fees
- Medical examination fees
- Police clearance fees
- Translation and interpretation costs
- Courier and administrative charges
- Tribunal or court filing fees
Payments processed electronically may appear under “Image Immigration Services” on bank or card statements.
Failure to make payment may result in suspension or termination of services.
7. Cancellation, Rescheduling, and Refund Policy
Consultation Cancellations
Consultation appointments may be cancelled up to forty-eight (48) hours prior to the scheduled appointment time for a full refund.
Rescheduling
Consultations may be rescheduled without penalty where notice is provided at least twenty-four (24) hours prior to the scheduled appointment time.
Late rescheduling requests may incur an administrative fee.
Late Cancellation and Non-Attendance
Failure to attend a scheduled consultation or cancellation within forty-eight (48) hours of the appointment may result in forfeiture of consultation fees.
Professional fees are generally non-refundable once work has commenced, unless otherwise required by Australian Consumer Law or agreed in writing.
Consultation fees are not transferable or deductible from future professional services unless expressly agreed in writing.
8. Unexpected Changes and Service Availability
In limited circumstances, Image Immigration Services may need to reschedule or cancel appointments or services due to unforeseen circumstances, operational requirements, illness, technical interruptions, or events beyond our reasonable control.
Where practicable, we will notify affected clients promptly and make reasonable efforts to arrange an alternative appointment time.
9. Zero Tolerance Policy
Image Immigration Services maintains a professional and respectful working environment.
We maintain a zero-tolerance policy toward:
- Harassment
- Threatening behaviour
- Aggressive or abusive conduct
- Offensive or discriminatory language
- Online abuse, intimidation, or misconduct
Where such conduct occurs during consultations, communications, meetings, phone calls, emails, social media interactions, or online engagements, we reserve the right to immediately terminate the consultation or cease acting for the client without refund.
10. Website and Social Media Content
Information published on our website, social media platforms, advertisements, newsletters, blogs, videos, or other marketing materials is provided for general informational purposes only and does not constitute personalised migration advice, legal advice, or a guarantee of outcome.
Content published by Image Immigration Services is prepared based on information available at the time of publication. Australian migration laws, policies, procedures, occupation lists, and eligibility requirements may change without notice and may affect individual circumstances and application outcomes.
Users should not rely solely on website or social media content when making migration, visa, education, or legal decisions. Independent professional advice should be obtained based on individual circumstances before taking action.
Image Immigration Services does not warrant that information published online is complete, current, accurate, or suitable for every individual situation.
11. Website Use
By accessing or using our website, you agree to use the website lawfully and responsibly.
You must not:
- Attempt unauthorised access to the website or related systems
- Upload malicious software, malware, or harmful code
- Use bots, scraping tools, or automated systems without permission
- Use the website for unlawful, fraudulent, or misleading purposes
- Interfere with website functionality or security
- Publish or transmit defamatory, offensive, or unlawful content
We reserve the right to restrict or terminate access to the website where misuse is identified.
12. Cookies and Analytics
Our website may use cookies, analytics tools, and related technologies to:
- Improve website functionality and user experience
- Analyse website traffic and usage patterns
- Support advertising and marketing activities
By using our website, you consent to the use of such technologies in accordance with our Privacy Policy.
Users may disable cookies through browser settings; however, doing so may affect website functionality.
13. Intellectual Property
Unless otherwise stated, all intellectual property rights relating to:
- Website content
- Logos and branding
- Documents and templates
- Social media content
- Videos, graphics, and designs
- Written resources and educational material
remain the property of Image Immigration Services.
No material may be copied, reproduced, distributed, modified, published, or commercially used without prior written consent.
14. Privacy and Confidentiality
Image Immigration Services handles personal information in accordance with applicable Australian privacy legislation and our Privacy Policy.
Personal information collected may be used for purposes including:
- Providing professional services
- Managing client matters
- Communicating with clients
- Legal and regulatory compliance
- Internal administration
Clients acknowledge that information may be disclosed to relevant government departments, assessing authorities, educational institutions, employers, sponsors, courts, tribunals, service providers, or other relevant third parties where necessary for the provision of services or compliance with legal obligations.
15. Third-Party Services
Image Immigration Services may engage or communicate with third parties including:
- Government departments
- Educational institutions
- Employers and sponsors
- Skills assessment authorities
- Medical providers
- Translation providers
- Information technology providers
- Payment service providers
We are not responsible for delays, decisions, actions, omissions, or errors of third parties.
16. General Information Disclaimer
Information published on our website, advertisements, newsletters, blogs, videos, social media platforms, or other marketing materials is provided for general informational purposes only.
Such information does not constitute legal advice, migration advice specific to an individual, or a guarantee of outcome.
Migration legislation, policy, occupation lists, and eligibility criteria may change without notice.
17. Limitation of Liability
To the maximum extent permitted by law, Image Immigration Services excludes liability for any loss, damage, delay, refusal, cancellation, or adverse outcome arising from:
- Incorrect or incomplete information provided by clients
- Changes in migration legislation or policy
- Delays or decisions of government authorities or third parties
- Technical interruptions or website issues
- Failure of clients to comply with legal requirements or deadlines
While reasonable care is taken in the preparation of information and services, we do not warrant that website content or information is free from errors, complete, current, or suitable for all circumstances.
18. Refusal or Termination of Services
We reserve the right to refuse or terminate services where:
- False or misleading information is provided
- Fees remain unpaid
- Clients engage in abusive or inappropriate conduct
- Required documentation or instructions are not provided
- Continuing to act may breach legal, ethical, or professional obligations
Termination of services does not remove any obligation to pay outstanding fees for work already performed.
19. External Links
Our website or communications may contain links to external websites or third-party platforms.
Image Immigration Services is not responsible for the content, privacy practices, accuracy, or availability of external websites.
20. Amendments
Image Immigration Services reserves the right to amend or update these Terms and Conditions at any time.
The most current version will be published on our website and will apply from the date of publication.
21. Governing Law
These Terms and Conditions are governed by the laws of the Commonwealth of Australia and the State of Victoria.
Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of Australia.
22. Contact Information
Image Immigration Services
ABN: 55 668 699 250
📧 Email: info@imageimmigration.com.au
📞 Phone: +61 423 220 428
📍 Melbourne Office Level 10, 440 Collins Street, Melbourne VIC 3000
📍 Brisbane Office Level 18, 324 Queen Street, Brisbane QLD 4000
Last Updated: May 2026